FAQsOctober 20, 2020 2023-10-20 10:21
Q. How do I purchase a course?
A. To purchase your course online just follow the link. Online purchases can either be paid for immediately by credit/debit card, you can nominate somebody else to pay on your behalf, or an invoice can be requested. RQA Members login using their existing membership number and password. Non RQA Members must register their details first.
Q. Do I have to pay VAT?
A. Quoted fees exclude VAT chargeable in the UK and EU.
Please see the details below to work out if you should be paying VAT or not:
UK Participants – VAT will be charged at the standard rate. Please choose the ‘including VAT’ option
EU Participants, working for non-VAT registered companies – VAT will be charged at the standard rate.
EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT.
Non-EU Participants – VAT will not be charged.
Please contact firstname.lastname@example.org for further information if required.
Q. How do I access the courses I have paid for?
A. On completing the online purchase process you will have immediate (or sometimes within 24 hours) access to your course.
Q. How long do I have access to my purchased course?
A. You have access to the courses you have purchased indefinitely. Access to the assessment will be for a lifetime period from the date of purchase.
Q. Do I have to complete a course in one go?
A. No, you can visit it at anytime, wherever you are. Each course is made up of a number of individual modules which enables you to complete it in your own time and at times convenient to you. If you wish to return to the course at the point you last left it at, please ensure you use the same device to access the course and do not clear your cache in between visits.
Q. Is my purchased course transferable?
A. No. Your course cannot be transferred to anyone else.
For Corporate licences please contact the our corporate management officer email@example.com
Q. What if I forget my login details?
A. If you forget your login details please go to the forgot password (via your registered email) or you can’t find your registered email please email us at: firstname.lastname@example.org
Q. I have purchased the course online but cannot access the course?
A. In this case please contact us on: email@example.com or by calling +923312755780 (For Pakistans’ Users) and (+92) 3218251317 (For International Users).
Q. Can I download or print a copy of the course material?
A. Although it is allowed under our Terms and Conditions to have a personal printed copy of the material, the software that we use for our Intelligence Gateway does not have a download or print function, so there is no easy way to obtain this. For this reason, once you have purchased individual our courses with us you have indefinite access to them so that you may return to the information and review it at any time.