Adding the finishing touches

Getting a Contract Done

After you’ve produced the final product or the number of hours required by your client, your contract is over. Send your customer an email to let them know you’re accessible if they have any questions or concerns. Your client may still be examining your work if your contract is still open. However, because you only receive final feedback once the task is completed, feel free to request that the contract be ended after the work has been evaluated and paid for.

Taking care of your public image and reputation

After you’ve completed a contract, your customer can score your work on a scale of 1 to 5 stars and provide final comments. They may also write a message about their experience and give you a private recommendation rating. The customer has the choice to leave these, but most do because it is a vital way for them to evaluate their experience. Delivering great work, communicating early and regularly with your clients, and being an overall pleasure to deal with are the most critical things you can do to get positive final evaluations.

Pay attention to your Job Success Score: Your Job Success Score is a single, comprehensive evaluation of your Upwork work and reputation. The Job Success score assists talented freelancers who produce high-quality work to their clients in promoting their freelancing company on Upwork and winning new clients and contracts.

Update your profile: Once a job is completed, update your portfolio by adding a picture or link to the finished result, if the client allows it.

Have you discovered something new? Make a note of it in your overview and skill list. Also, if you’ve improved a skill, repeat the appropriate Upwork exam or emphasise that talent more strongly.

Have a glowing recommendation from a client? That’s fantastic; include that as well.

Track your stats: On the My Stats page, you can keep track of all the elements that go towards determining your Upwork reputation.

This page is divided into three sections:

Client Satisfaction: Shows how well you’re doing on the platform.

Communication: Demonstrates your responsiveness to your clients.

Marketing Effectiveness: Keeps track of how productive you are in bidding and winning jobs, as well as how many times your profile page has been seen.

Make an effort to be the best: Our Top Rated and Rising Talent program are two of our most popular program.


Program with the Best Ratings

The Top Rated program honors freelancers who consistently provide clients with high-quality work. Top Rated Upwork freelancers can benefit from the program, which includes:

  • Invitations to submit bids for prime projects
  • Priority phone, chat, and email assistance
  • A Top Rated badge to help your Upwork profile stand out



What qualifications do you have?

By continually providing excellent service to your clients on Upwork. More information about what it takes to be Top Rated can be found here:

  • A job success rating of at least 90%
  • At least $1,000 in Upwork earnings in the previous 12 months
  • A solid Upwork account with no recent account holds
  • A 100 percent full profile with photo
  • Up to current availability (if unavailable now, provide a date estimate)
  • At least 30 days of Upwork work history


Program for Emerging Leaders

Rising Talent is a programme that gives freelancers with solid histories in their professions who are new to Upwork an extra bonus. The software has the following features:

  • Personalized profile advice to help you stand out
  • A Rising Talent badge on your profile
  • Specialized customer support staff

What qualifications do you have?

Always follow the Upwork Terms of Service and provide excellent service!

  • Maintain an up-to-date availability status on Upwork
  • Submit bids to projects that are relevant to your skill set on a regular basis
  • Provide excellent service to your clients and gain positive comments
  • Complete your projects on time and as promised


Badge Up: You’ll no longer be eligible for the Rising Talent program once you’ve accumulated enough job experience to obtain a high Job Success score. However, you may then begin working toward being a Top Rated member!



The most effective methods

It’s entirely up to you how you operate your business, but here are some best practises from successful freelancers to consider.

Communicate early and frequently: Clients are frequently anxious when they don’t hear from a freelancer, so be proactive.

When in doubt, ask: This will assist to clear up any misunderstandings, save time, and keep the engagement on track.

Set clear goals for yourself: Provide honest and realistic project updates, and notify your customer as soon as an issue arises.

Observe deadlines: Always deliver your job on time. Let your customer know if you suspect you’ll miss a deadline so they can plan appropriately.

It will be a joy to work with you: Pay attention to your client’s worries and answer positively. Building a rapport can result in a positive work environment for both parties.

Under-promise, over-deliver: Never promise more than you can deliver, and consider adding a little extra to each assignment.

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